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Customer satisfaction is our #1 goal. We pride ourselves on using only the best manufacturers and we are proud of our record. But, if for some reason you are not satisfied, notify us immediately. All legitimate return claims will be honored.
In order to process your claim quickly and fairly, the below procedures are required.


RETURN AUTHORIZATION IS REQUIRED FOR EXCHANGES

Return requests must be made within 14 days of receipt of order.

To obtain an R.A.#, email or call our Customer Service Department at:
Sales@tcsums.com
(601)981-9274

The R.A.# must appear on the outside of all cartons or packages or it will be refused by our receiving department.


INSTRUCTIONS FOR EXCHANGE OF MERCHANDISE

1. Return package via US Mail or UPS (do not return collect).
2. Package the product carefully to insure its safe arrival to:

TC's Uniforms, Inc.
2715 N. State Street
Jackson, MS 39216

3. Return only the items that have received a return authorization number.
4. Return must be made within 14 days of receipt of R.A.#.

No exchange or gift card will be issued until an inspection of the merchandise is completed and approved by the returns department. Any deviation from our policies will delay issuing your exchange or gift card.


ACCEPTABLE EXCHANGES

TC's Uniforms will accept exchanges of unwashed, unworn merchandise in resalable condition.


EXCHANGES NOT ACCEPTED

In an effort to be fair and consistent with all of our customers and continue to provide you with our best possible service, there are certain exchanges that we do not accept.
These include washed or worn merchandise, customized (embroidered) merchandise, seasonal and holiday prints and discontinued styles, colors and prints.


EXCHANGES/CREDITS

TC's Uniforms will exchange merchandise or issue a gift card for the amount of the returned garment(s) as per your request. If an exchanged item is to be shipped back to a customer, the $6.99 shipping charge will be the customer's responsibility for payment. No refunds will be given!!


DEFECTIVE NEW and WORN MERCHANDISE

Because we guarantee our garments to be free of defect in workmanship and fabric flaws, defective garment(s) may be returned within 14 days. When returning, clearly mark the defective area. Exchange or gift card will be issued only after our returns department has inspected and determined that the garment was a manufacturer's defect. If the garment has been worn, please wash before returning. (Must follow the above procedures.)


SHIPPING DISCREPANCY

Shipping inaccuracies (items not ordered, wrong style, wrong color, etc.) should be reported within 5 days of receipt of goods.


SHORTAGE CLAIMS

Report shortages in shipment to the Customer Service Department within 5 days of receipt of shipment.


Please call or email our Customer Returns Department if you have any questions regarding our policies or for information on outstanding claims.

601.981.9274
Sales@tcsums.com



** Policies may differ during sales. **

{TC's Uniforms, Inc. reserves the right to change these policies at any time.}